Frequently Asked Questions
Everything you need to know about our handcrafted wooden collections.
What materials are used in your products?
We specialize in sustainably sourced hardwoods and natural fibers. Each piece is crafted using premium oak, walnut, or bamboo, treated with non-toxic, eco-friendly finishes to ensure durability and safety.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. For handcrafted or made-to-order items, please allow an additional 3-5 days for processing before shipment.
What is your return policy?
We offer a 30-day return policy on all standard items. Products must be returned in their original packaging and condition. Please note that custom-engraved or personalized items are final sale.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I care for my Woven Wood products?
To maintain the beauty of your wooden items, we recommend wiping them with a damp cloth and avoiding prolonged exposure to direct sunlight or extreme moisture. Periodically applying a food-safe mineral oil will help preserve the wood's luster.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for eligible orders.